Terms & Conditions

Quotes

We will send you a quote on request, once you are happy with your quote, we will send out an updated invoice where we require a 30% deposit to secure your date with the remaining of your total will be due 7 days prior to your event. 

As you pay for your deposit, you are agreeing to these terms and conditions. 

Quotes are valid for 14 days.

It is your responsibility to review all event details, including the date, venue, and quantities of items to be delivered.

Payment + Booking

A booking is confirmed upon agreement of these terms + conditions as well as receipt of an initial non-refundable 30% payment.

This initial payment is non-refundable. It is compensation for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date.

This payment will be deducted from the total owing.

By accepting your Quote and paying your 30% non refundable payment, this confirms you have proofread and approved all the details of your event.

Changes to the quote can be made under the conditions outlined in the “Changes or Variations to your order” section.

The outstanding total is due 7 days prior to your event. 

We cannot deliver any items or event designs without final confirmation of payment receipt.

Changes or Variations to your order

Upon accepting this quote, you are agreeing to the items and to the total value listed.

Should you wish to make changes to the items in this quote, we require a minimum of 30 days notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed upon estimate.

All changes must be made in writing to hello@thefauxflowerbar.com.au

Cancellation 

If the client decides to cancel this agreement, it must be done in writing to hello@thefauxflowerbar.com.au at least 30 days before the event.

Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance.

If you cancel your event and provide more than 90 days notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 30% payment will be refunded.

We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 30% payment).

Rescheduled & Relocated Events

The client must advise of any change to the event venue or event date in writing to hello@thefauxflowerbar.com.au

We will do our best to accommodate new dates or location changes however we cannot guarantee our availability.

If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 30% payment made remains non-refundable.

If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season, and delivery and hourly wages vary depending on venue set-up requirements.)

Price Variations

We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale faux flower/fresh flower prices).

We will make every effort to honour the original agreed price, however, the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices.

Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 14 days prior to your event date.

Floral Product Substitution & Availability

Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in our quote.

We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options.

Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.

Refunds will not be given for minor changes in flower type, appearance or colour.

Delivery

Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs.

Hire Items

All hire items remain our property and are provided on a hire only basis, unless purchased by the customer.

All hire pieces must be returned to us within 48 hours of the event, unless agreed otherwise.

Please advise your guests that all hired items (e.g. vases & votives, disco balls) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us.

Clean, unbroken return of all hired stock is your responsibility.

Lost, broken or damaged stock on hire from us must be paid for in full, by you.

We reserve the right to charge an additional holding fee for hire items. We also reserve the right to charge the client full replacement costs for items damaged, lost or broken.

Photographs & Video Footage

We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.

Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.

Any photos provided to us by your photographer will only be used by us for promotion and marketing of our business. 

We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.

Installations + Large Scale Designs

It’s the client’s responsibility to advise the venue / events manager regarding the scope of designs.

The responsibility remains with the client to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations.

We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.

Supplying Your Own Vases + Structures

If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all weather conditions (wind, rain etc.). Please check with the venue manager as to how and when this can be set-up.

We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client.

We cannot be held responsible for any damage done to items hired by the client.

Colours

While we will do our best to meet your colour needs, this isn’t always possible. Artificial florals are available in a wide range of colours but unfortunately, they are not available in every single colour. If you require a specific colour, this needs to be discussed with us. If your specific colours are not available, you are allowing us to make the best possible decision for your florals. 

Please do not send us photos and expect the colours to be the same, this is not realistic. Most images have filters, making colours appear different. 

Please do not expect us to copy any work that has been designed and made by somebody else. We will not copy another designer’s work.

Privacy

We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy.

We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.

Extreme Weather Conditions

In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and bushfire evacuations.

We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.

Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as result of weather.

Impact of COVID-19

We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards.

Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.

Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action.

Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.

Force Majeure

In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.

In the instance, the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for:

The initial 30% payment; and

An amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.

By paying your 30% deposit you agree to these terms and conditions